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Vol 10 No 02 (2021): PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT JALAN DI RUMAH SAKIT RESTU IBU BALIKPAPAN

Abstract

 

This study aims to determine the influence of service quality on patient satisfaction in the outpatient Restu Ibu Hospital. This research using quantitative methods. This research use the technique of incidental sampling with a total sample of 340 respondents, using the method of data collection by way of questionnaires.

 

Based on the results of multiple linear regression analysis obtained a correlation coefficient value (R) of 0.823, and the coefficient of determination (R2) equal 0,678. The results of the F test of the hypothesis showed Fcount 140,729 > Ftable 2.40 which means there is significant influence between quality of service (X) on patient satisfaction (Y). For the results of the t test, the variables of physical evidence, responsiveness, assurance and empathy partial effect on patient satisfaction. And the reliability variable has no partial effect on patient satisfaction.

Published: 2022-03-08

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Nomor ID :  
Tanggal permohonan : Senin, 28 Agustus 2017
Nama terbitan : Visioner : Jurnal Manajemen dan Bisnis
Sinopsis : JURNAL MANAJEMEN DAN BISNIS VISIONER addresses economics, business, banking, management and accounting issues that are new developments in business excellence and best practices, and methodologies to determine these in manufacturing and financial service organisations. It considers all aspects of economics and business, including those management and accounting and economics with other fields of inquiry. JURNAL MANAJEMEN DAN BISNIS VISIONER published by Research Center and Community Services Sekolah Tinggi Ilmu Ekonomi Balikpapan, Kalimantan Timur, Indonesia
Pengelola : Sekolah Tinggi Ilmu Ekonomi Balikpapan
» http://jurnal.stiebalikpapan.ac.id/index.php/jmbv/index
Kontak : Dr. H. Sudarmo, SH, MM
Jl. Gunung Pasir Perkampungan Pelajar, Balikpapan 76101 Kalimantan Timur, Indonesia
» Tel / fax : +62-542-8500850 / +62 8570 503 7858
 
Penerbit : Dr. H. Sudarmo, SH, MM
» http://jurnal.stiebalikpapan.ac.id/index.php/jmbv/index
Frekwensi terbitan : 6 bulanan
Nomor ISSN : 2597-7474 (media online)
Keterangan : » Kategori manajemen
» SK no. 0005.25977474/JI.3.1/SK.ISSN/2017.09 - 20 September 2017 (mulai edisi Vol. 6, No. 2, Oktober 2017)
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