Publishing and Ethical Guidelines

The publication of an article in a peer-reviewed journal reflects the work quality of its author(s) with his/her or their pertaining institution(s). Therefore, it is important for a peer-reviewed journal to have an ethical standard for all parties involved in the act of publishing: the author(s), the journal editors, the peer reviewers, and the publisher. JurnalManajemendanBisnisVisioner (JMBV) is committed to ensuring that advertising, reprint, and/or other commercial revenues have no impact nor influence editorial decisions. In addition, the JMBV will assist in communications with other journals and/or publishers should this be necessary to the editors.




This study aims to determine the influence of service quality on patient satisfaction in the outpatient Restu Ibu Hospital. This research using quantitative methods. This research use the technique of incidental sampling with a total sample of 340 respondents, using the method of data collection by way of questionnaires.


Based on the results of multiple linear regression analysis obtained a correlation coefficient value (R) of 0.823, and the coefficient of determination (R2) equal 0,678. The results of the F test of the hypothesis showed Fcount 140,729 > Ftable 2.40 which means there is significant influence between quality of service (X) on patient satisfaction (Y). For the results of the t test, the variables of physical evidence, responsiveness, assurance and empathy partial effect on patient satisfaction. And the reliability variable has no partial effect on patient satisfaction.

Published: 2022-03-08

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Nomor ID :  
Tanggal permohonan : Senin, 28 Agustus 2017
Nama terbitan : Visioner : Jurnal Manajemen dan Bisnis
Sinopsis : JURNAL MANAJEMEN DAN BISNIS VISIONER addresses economics, business, banking, management and accounting issues that are new developments in business excellence and best practices, and methodologies to determine these in manufacturing and financial service organisations. It considers all aspects of economics and business, including those management and accounting and economics with other fields of inquiry. JURNAL MANAJEMEN DAN BISNIS VISIONER published by Research Center and Community Services Sekolah Tinggi Ilmu Ekonomi Balikpapan, Kalimantan Timur, Indonesia
Pengelola : Sekolah Tinggi Ilmu Ekonomi Balikpapan
Kontak : Dr. H. Sudarmo, SH, MM
Jl. Gunung Pasir Perkampungan Pelajar, Balikpapan 76101 Kalimantan Timur, Indonesia
» Tel / fax : +62-542-8500850 / +62 8570 503 7858
Penerbit : Dr. H. Sudarmo, SH, MM
Frekwensi terbitan : 6 bulanan
Nomor ISSN : 2597-7474 (media online)
Keterangan : » Kategori manajemen
» SK no. 0005.25977474/JI.3.1/SK.ISSN/2017.09 - 20 September 2017 (mulai edisi Vol. 6, No. 2, Oktober 2017)
» No. ISSN terkait - 2252-4835